ACCESSIBILITY STATEMENT
Ku Pa'a Total Care Last Updated: May 9, 2026
Our Commitment
Ku Pa'a Total Care is committed to ensuring that our website, www.kupaatc.com, is accessible to all visitors — including people with disabilities. We believe that everyone deserves equal access to information about our hauling, junk removal, delivery, and outdoor clearing services across O'ahu, Hawaii, regardless of their ability or the technology they use.
We are actively working to improve the accessibility of this site and to meet the standards set by the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the recognized benchmark for web accessibility under the Americans with Disabilities Act (ADA).
Standards We Are Working Toward
We are working to align kupaatc.com with the following standards:
Web Content Accessibility Guidelines (WCAG) 2.1, Level AA Published by the World Wide Web Consortium (W3C), WCAG 2.1 AA is the internationally recognized standard for web accessibility. It covers four core principles — our site should be:
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Perceivable: Information and content must be presentable in ways all users can perceive, including those using screen readers or other assistive technology.
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Operable: All navigation, forms, and interactive features must be usable with a keyboard alone (without requiring a mouse).
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Understandable: Content must be clear, readable, and behave in predictable ways.
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Robust: Content must work reliably across different browsers, devices, and assistive technologies.
Current Accessibility Features
Ku Pa'a Total Care's website currently includes the following accessibility features:
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HTTPS/SSL encryption for secure browsing
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Mobile-responsive design for use across screen sizes and devices
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Descriptive page titles on each page of the site
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Readable font sizes and clear text contrast on most pages
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Logical page structure with headings to organize content
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Click-to-call phone number (808-265-9111) for direct contact
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Contact form as an alternative to phone communication
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Live chat (Wix Chat) as an additional communication option
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Smart Estimate Tool accessible via mouse and touch
Known Limitations
We acknowledge that our site may not yet fully meet WCAG 2.1 AA standards in all areas. Known or potential gaps include:
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Image alt text: Not all images on the site may currently have descriptive alt text for screen reader users. We are actively reviewing and adding alt text to all images.
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Color contrast: Some text and design elements may not meet the minimum contrast ratios required by WCAG 2.1 AA. We are reviewing these elements.
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Form labels: Some form fields in the Contact form and Smart Estimate Tool may lack fully descriptive labels for screen reader compatibility.
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Video/media captions: If video or audio content is added to the site, captions and transcripts will be provided.
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Keyboard navigation: Some interactive elements powered by the Wix platform may have limited keyboard accessibility. We are working with Wix's accessibility features to address this.
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Third-party tools: Some embedded tools (including the Smart Estimate Tool and Wix Chat widget) are operated by third parties. We encourage those providers to maintain accessible products and will seek accessible alternatives where possible.
We are committed to addressing these gaps on an ongoing basis.
Wix Platform Accessibility
This website is built on the Wix website platform. Wix has made ongoing commitments to accessibility and has published its own Accessibility Statement. While Wix provides tools and features designed to support accessible websites, the responsibility for content-level accessibility on kupaatc.com rests with Ku Pa'a Total Care.
For information about Wix's platform accessibility efforts, visit: https://support.wix.com/en/article/wix-accessibility-overview
Alternative Ways to Access Our Services
We understand that some visitors may have difficulty using our website. If you need assistance or would like to request information about our services in an alternative format, please reach out to us directly:
Phone / Text: 808-265-9111 (Our team is available Monday–Friday, 8:00 AM–5:00 PM HST)
Email: lahaina@kupaatc.com
We are happy to provide service information, estimates, and scheduling assistance by phone or email for any visitor who finds the website difficult to use.
Feedback and Contact
We welcome feedback from our visitors about the accessibility of kupaatc.com. If you encounter an accessibility barrier, experience difficulty using any part of our site, or would like to request an accommodation, please contact us:
Ku Pa'a Total Care Phone / Text: 808-265-9111 Email: lahaina@kupaatc.com Website: www.kupaatc.com
Please include:
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The specific page or feature you had difficulty with
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The assistive technology or browser you were using (if applicable)
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A description of the barrier or issue
We will respond to accessibility feedback within 5 business days and will make every reasonable effort to resolve the issue promptly.
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Enforcement and Legal Notice
Ku Pa'a Total Care is a small, locally owned business serving O'ahu, Hawaii. We are committed to providing equal access to our services in good faith. If you believe our site does not meet accessibility standards and you would like to discuss this further before taking legal action, we encourage you to contact us directly at lahaina@kupaatc.com or 808-265-9111.
We are committed to working collaboratively and in good faith to resolve any accessibility concerns.
Ongoing Improvements
Accessibility is not a one-time project — it is an ongoing commitment. We are actively taking the following steps to improve kupaatc.com:
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Reviewing all images and adding descriptive alt text
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Improving color contrast across all pages and service sections
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Improving form field labels on the Contact form and Smart Estimate Tool
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Monitoring Wix platform updates for accessibility improvements
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Periodically running automated accessibility scans using tools such as WAVE or Google Lighthouse
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Reviewing this Accessibility Statement at least once per year
This statement will be updated as improvements are made.
Last Updated: May 9, 2026 Ku Pa'a Total Care · www.kupaatc.com · 808-265-9111